Review Time
I cannot impress upon you enough how terrible they are. Months of delay. Tiles all the wrong size and each needed to be cut individually. Also mismatched colors and chips. I have ordered twice hoping the first time was a fluke but each time was just as bad. also when they ask for a review, they ask if it's positive or negative. If you click negative it goes to a different site to leave the review.
The Residence Supply brass dimmer switch is a Triac (leading-edge) dimmer, which is older technology primarily designed for incandescent bulbs. These dimmers typically do not provide a full dimming range for most LED fixtures.
In my case, the dimming range was limited to approximately 85–100% brightness. By comparison, my previous dimmer on the same light fixtures provided a much broader and more usable range of about 20–100%, which many consumers expect from modern LED-compatible (ELV / trailing-edge) dimmers.
The product specification description uses the term “Triac / Leading Edge” but does not clearly explain that this type of dimmer often has limited compatibility and reduced performance with LEDs. Many customers reasonably assume that a dimmer currently being sold will function well with contemporary LED lighting, which is not necessarily true with this product.
After discovering the performance issue, I contacted the company to request a return. Unfortunately:
• The return policy is only 14 days
• If you purchase matching wall plates or outlets to coordinate with the dimmer, you will be stuck with them if you later discover the dimmer’s limited performance
• When I asked to escalate my concern, I was left on hold for two hours before the call was disconnected
• My follow-up email and phone call were not returned
• A refund was not offered
Because of this experience, I would encourage buyers to:
✔ Verify that their fixtures specifically support Triac dimming
✔ Research the difference between Triac (leading-edge) and ELV (trailing-edge) dimmers before purchasing
✔ Have an electrician available to test within the short return window
✔ Be aware that LED dimming range may be limited with this product
Due to both the product limitations and the lack of customer service follow-up, I will not be specifying these products for my home or for client projects in the future.
The Residence Supply brass dimmer switch is a Triac (leading-edge) dimmer, which is older technology primarily designed for incandescent bulbs. These dimmers typically do not provide a full dimming range for most LED fixtures.In my case, the dimming range was limited to approximately 85–100% brightness. By comparison, my previous dimmer on the same light fixtures provided a much broader and more usable range of about 20–100%, which many consumers expect from modern LED-compatible (ELV / trailing-edge) dimmers.The product specification description uses the term “Triac / Leading Edge” but does not clearly explain that this type of dimmer often has limited compatibility and reduced performance with LEDs. Many customers reasonably assume that a dimmer currently being sold will function well with contemporary LED lighting, which is not necessarily true with this product.After discovering the performance issue, I contacted the company to request a return. Unfortunately: • The return policy is only 14 days • If you purchase matching wall plates or outlets to coordinate with the dimmer, you will be stuck with them if you later discover the dimmer’s limited performance • When I asked to escalate my concern, I was left on hold for two hours before the call was disconnected • My follow-up email and phone call were not returned • A refund was not offeredBecause of this experience, I would encourage buyers to:✔ Verify that their fixtures specifically support Triac dimming✔ Research the difference between Triac (leading-edge) and ELV (trailing-edge) dimmers before purchasing✔ Have an electrician available to test within the short return window✔ Be aware that LED dimming range may be limited with this productDue to both the product limitations and the lack of customer service follow-up, I will not be specifying these products for my home or for client projects in the future.
The level of care I received from the Customer Service Team was amazing!!! The light switches that I ordered are amazing and the quality is wonderful! We have not been disappointed with Residence Supply and will continue to use them.
Ordered a light fixture back in September 2025. Package was not received until a month later. It took another month before renovations were nearly complete before the light could be mounted. Upon opening the package 1 month late, the quality of the fixture was underwhelming and not what I was led to believe I would get based on the product page. One aspect of the fixture had a different color, almost as if they forgot to spray paint it. The other plastic pieces were slightly loose and did not feel luxury at all. You can see the gaps in the plastic covering over the LED strip. I reached out to support and greatly appreciated their help. The customer service rep was very respectful and I cannot fault her one bit. After waiting another 2 months (Nov -> Jan), the factory confirmed they were able to ship me a replacement, with photo evidence that I would receive what was pictured. To my surprise, opening up the replacement package today (1/24), not only was the color issue not addressed, the fixture is in the wrong size! They sent me the smaller version instead of the one I ordered.If this isn't product fraud, I don't know what is. Very disappointing. I've been waiting to use this fixture in my dining room for a long time.
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Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations.
Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.See more
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