monro.com

2.2
2.2 Based on 14 reviews

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Desmond Turner
Never get what you want

Where to start? First I chose the tires I wanted for vehicle, set up an appointment. Got to Monroe and was told they only had 3 of the ones I wanted and had to do all 4 for the special. Clerk mentioned an Black Friday special if I wanted a similar tire which includes a free alignment, I said okay. Clerk gave me the quote, then ordered them and had to reschedule. Come to the appt and after a half hr of waiting, the mechanic tells me they are the wrong tire. Wanted to charge me more for a tire I didn't want. Sneaky, did you think I would say yes? Nope told him put the old ones back on I'll go elsewhere. He did say he would order and I would still get the price as quoted previously. But as of now I'm pretty upset. Bait and switch as far as I'm concerned. This woman isn't biting, it better be made right. Will update once this service finally occurs. If what was promised is done, I can forgive.

2
Date of experience: Dec 02, 2024

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