We took my Wifes 2016 Jeep Cherokee there for service. The exhaust was getting louder. I found the flex pipe turning down from the manifold leaking. Your mechanic replaced the pipe, and all was well. A few months later the same pipe started leaking again. I called the store and was told that there had been some bad exhaust parts and that a new supplier is being used. He said to bring the car in on Monday for warranty replacement. On Tuesday at 4 pm my wife received a call from the store manager stating the repair would be $394.00 $50.00 more than the original repair yet the pipe was not supposed to be included. I went and picked up our car and am planning to take it to another shop for the repairs. I have copies of the original receipt and the new estimate if you would like to see them. Working in the service industry myself I know you will not be happing hearing that I will not only not use this shop for my service but will make it a priority to turn away any customers heading to Monroe. I did reach out to the district manager but still have received no return call. Truly disappointed,
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