Made an appointment for inspection and oil change. Oil change was fine. Was told the car needed brakes and rotors which was grateful to know. Who wants to drive a car with issues. Thought it was strange since they were replaced about two years ago. Was told the pads were separating from the backing and the rotors were too thin for resurfacing so all had to be replaced. They estimated the cost was around $1500. Could not verify either issue when I replaced the brakes and rotor myself. One of the rear brake pads was a little more worn than the others from a stuck caliper pin but in my opinion everything looked fine. When I took the car back for the sticker and questioned their analysis of my brakes and rotors showing them the parts I took off the car, they admitted their analysis wasn’t correct and told me the person who inspected my car was let go. At first, they said there were no issues with the parts. When asked to return with the parts for measurement they determined one rear brake pad had a crack and would fail inspection. See their measurement record below. I was given the sticker free of charge and told the manager would call me. When the manager called, I was offered three free oil changes. My car takes regular oil so this is about $120 worth of oil changes. I declined the offer and was told someone from Monro corporate would call me. I waited a couple of days before I called the store. They gave me the number of the corporate office. I called and left my number with guest services. Still never received a call. From dealing with this location, I overheard some conversations that it sounded like I was not the only victim of this employee. Wonder how many others experienced fraud from this location? They really don't mean it when they add the comment to call. I could never get through to anyone, so I tried the AG office. See their response below.There is no penalty for cheating people especially in a college town. They can just count on new customers. The response from the AG office warned about the mail being confidential, but overall read like this - To Whom it concerns, We apologize that Mr. Billett was unsatisfied with the inspection that was performed on his vehicle however we would not be refunding Mr. Billett for the brakes that he purchased and installed on his vehicle himself. There would be nothing we can do here at guest services regarding this matter.
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