My spouse and I believe it's crucial to share our experience with a reservation service so that other customers know what they might face. We purchased a vacation package in August 2022, reassured that there were no hidden fees and that our only expense would be airfare. Unfortunately, these assurances turned out to be misleading. When we tried to book our trip, the company switched the hotel that had been promised, undermining the value of what we had paid for. Consequently, we had no option but to cancel and seek a refund. We have now spent over three years attempting to recover our money. We submitted refund requests in 2022, 2024, and 2025, and we possess emails and a recorded call that confirm our attempts. Despite this clear evidence, the company continues to evade issuing the refund, instead providing repetitive, unhelpful responses that lead nowhere. This prolonged ordeal has caused us significant stress and frustration, adversely affecting our mental well-being. No customer should have to pursue a refund for years for services that were never rendered. In our view, the reservation service has shown misleading sales tactics, inadequate customer support, and a lack of accountability. Until the company starts honoring its commitments and treating customers fairly, we cannot endorse its services to anyone.
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Monster Reservations Group is home of the 90 Day Priority Booking Notice which means with proper notice we can guarantee your dates or your money back!
We are able to do this for you through our vacation and fractional ownership marketing efforts around the country. Please spend some time browsing through our different locations. We believe you will be amazed with our selection of quality accommodations in beautiful tourism areas. We are looking forward to booking your next vacation soon!See more
