I purchased a commercial grease trap in January 2025, and it has developed a major leak from the seams. This appears to be a structural failure of the stainless steel unit, rather than an installation issue. Upon inspection, I found that all connections and seals are completely dry. The leak is coming directly from the manufacturing welds of the unit. I have photographic and video evidence that shows the installation is correct and the problem lies with the product's manufacturing quality. According to the relevant consumer rights legislation, products must be of satisfactory quality and fit for purpose for a reasonable duration. A stainless steel commercial unit failing in under a year violates these rights. I have reached out to the support team via email and a platform with my findings. I'm sharing this here to ensure my claim is recognized and not dismissed with generic responses, as the warranty terms seem to exclude non-electrical items. Legal rights take precedence over store policies. I expect a replacement or repair to be arranged promptly in line with my rights. I will gladly update this review to 5 stars once this issue is professionally resolved.
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