My order was delivered and left outside on my doorstep in the rain, resulting in damage. Since it was engraved with the recipient's name, I can't return it. It took two weeks to get a response from the support team, and when they did reply, their assistance was lacking and unsympathetic. I still haven't received a refund or compensation from this so-called luxury brand. The product quality is disappointing given the price. I recommend shopping elsewhere.
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