My family has purchased a lot of gear from the company, and they love the style. For those who ski only a few times a year, it works well. However, today I attempted to buy more gear for around $700, but my credit card was not accepted for some reason. The most frustrating part is that there’s no way to speak to a human representative on the phone as there is no contact number. The chatbot was completely unhelpful. I checked with my bank, and my card was fine. The chat kept suggesting I clear my cache and cookies, but it still didn’t work. I tried on various devices as well. Therefore, I will no longer shop with them as I am exhausted from not being able to talk or order over the phone. They were of no assistance whatsoever.
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It all started in 2006. Two brothers, Emil and Linus, struggled to find quality gear to ride in. They ordered some from the States, and their buddies were so impressed that they wanted some too. What began as a small project importing gear previously unavailable in Sweden for a small group of friends quickly snowballed into something special.
After a few years of selling the big brands, they heard tons of great product ideas, and it seemed those big brands weren’t listening. Then they had an idea. Surely, the best people to create with are those who ride, roam, and follow their passion every day.
Montec was born with one simple, underpinning ethos: The customer is the brand. The community has always been at the heart of Montec, and that’s never going to change. After all, the first customers were friends, and that’s still how we like to think of it today.
So, we opened the lines of communication with you, our customers. We threw out the rulebook, disregarded ‘traditional’ company structures, and set out to make our own line of snow gear with the rider community at its core.
The result? MONTEC – where the only ‘boss’ is the customer.See more
