My family has purchased a lot of gear from the company. They appreciate the style, and for those who ski only about 10 times a year, it suits them well. However, today I attempted to buy some items for around $700, but my credit card was not accepted for some reason. The most frustrating part is that there is no way to speak with a representative over the phone (there's no contact number). The chatbot was completely unhelpful. I checked with my bank, and there were no issues with my card. The chatbot kept suggesting I clear my cache/cookies, but that didn't resolve anything. I also tried on several devices. Consequently, I will no longer make purchases through them, as I am exhausted from the inability to communicate or place orders by phone. Their support was of no assistance.
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It all started in 2006. Two brothers, Emil and Linus, struggled to find quality gear to ride in. They ordered some from the States, and their buddies were so impressed that they wanted some too. What began as a small project importing gear previously unavailable in Sweden for a small group of friends quickly snowballed into something special.
After a few years of selling the big brands, they heard tons of great product ideas, and it seemed those big brands weren’t listening. Then they had an idea. Surely, the best people to create with are those who ride, roam, and follow their passion every day.
Montec was born with one simple, underpinning ethos: The customer is the brand. The community has always been at the heart of Montec, and that’s never going to change. After all, the first customers were friends, and that’s still how we like to think of it today.
So, we opened the lines of communication with you, our customers. We threw out the rulebook, disregarded ‘traditional’ company structures, and set out to make our own line of snow gear with the rider community at its core.
The result? MONTEC – where the only ‘boss’ is the customer.See more
