**Exceptional Customer Support** I ordered a jacket and the shipping service experienced some delays, causing my delivery to be two days late. I received an email from the company noticing that the jacket hadn't arrived yet, inquiring if they could assist me. I mentioned my upcoming ski trip and hoped to use the jacket. The company promptly sent another jacket via express delivery to ensure I received it before my trip. All my email inquiries were responded to in under an hour. I can’t praise their customer service enough. At this moment, I can’t provide extensive feedback on the jacket's quality. However, my initial impression is positive, and it seems to be of very high quality. Considering the price, it’s a great deal. Many other brands have winter insulated ski jackets starting around $600 CAD, while this company offers a good quality option at a much more competitive price.
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It all started in 2006. Two brothers, Emil and Linus, struggled to find quality gear to ride in. They ordered some from the States, and their buddies were so impressed that they wanted some too. What began as a small project importing gear previously unavailable in Sweden for a small group of friends quickly snowballed into something special.
After a few years of selling the big brands, they heard tons of great product ideas, and it seemed those big brands weren’t listening. Then they had an idea. Surely, the best people to create with are those who ride, roam, and follow their passion every day.
Montec was born with one simple, underpinning ethos: The customer is the brand. The community has always been at the heart of Montec, and that’s never going to change. After all, the first customers were friends, and that’s still how we like to think of it today.
So, we opened the lines of communication with you, our customers. We threw out the rulebook, disregarded ‘traditional’ company structures, and set out to make our own line of snow gear with the rider community at its core.
The result? MONTEC – where the only ‘boss’ is the customer.See more
