Don’t go to this company. I bought a pair of ‘waterproof’ winter riding boots and in less than a month I ended up with soaking wet feet and the zip jamming. I would not expect to buy a pair of boots and within a month for them to fray at the seams, leak and for a zip to break. I wrote to them within the 4 week mark and to give them credit they did get back to me promptly. However by the time I had replied and sent photos which they had asked for, I was told that it was now too late and they would not do anything about my faulty boots. Whilst I appreciate the 4 week money back period , I don’t think I’ve ever shopped anywhere where, firstly, an item has become faulty so quickly and secondly, where the suppliers have been unwilling to do anything about said faulty product. I wish I had of shopped around and paid a bit more for better customer service.
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