I've had a similar experience to others; the leather boots that looked appealing arrived in poor quality and did not fit. When asking for a refund, I was told to return them to another country, which contradicts their stated policy. I'm requesting a full refund instead of a 25% gift card as offered, without needing to return the goods. They likely cost very little to produce, but I paid a significant amount, which is disappointing since they were meant as a Christmas gift for my daughter.
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