I ordered riding boots for my daughter that took 11 days to arrive, causing us to miss Christmas. The quality was very poor and not safe for riding. I sought a refund and was given an address in another country to return them at my own expense, which contradicts what the service says about returns and full refunds issued in 10 days. I regret not reading the reviews before making my purchase. The support team's response is misleading; they already have all my details, and I've reached out multiple times. I caution others to be careful.
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