I felt like I was losing my mind trying to return a dress ordered months ago. I planned to wear it in May, but it took weeks to arrive. When I inquired about the delay, I was told there was a production issue and I wouldn't receive it on time. I asked for a refund, but the dress eventually arrived, and I was hit with over £200 in customs fees. The dress was so small I couldn’t even wear it. I requested a return label and sent it back within 10 days. A month later, I received an email saying they hadn't received my parcel. They sent me the wrong waybill and blamed me. I had to prove I sent it back, and after two months of their “investigation,” they finally found it. They refunded me £600 after deducting shipping costs. This feels like a scam. Their dresses may look nice, but be cautious—some retailers carry them in-store, which might be a better option. Their customer service feels like a scam.
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