Review Time
I ordered four dresses, and each one is a genuine work of art—distinctive and crafted with meticulous attention to detail. Some features appear handcrafted. The quality is exceptional. With tight deadlines for a special event, I reached out to customer support and received an immediate, helpful reply. The dresses were delivered via DHL in under five business days. Fantastic products, attentive and professional customer service, and a thoroughly enjoyable experience.
I ordered four dresses, and each one is a work of art—truly unique and crafted with great attention to detail. Some features appear to be handmade. The quality is remarkable. Facing tight deadlines for a special event, I contacted customer support and received an immediate and helpful response. The dresses arrived via DHL in less than five working days. Outstanding products, responsive and professional customer service, and an overall wonderful experience.
This is the second time I've had a dreadful experience with this store. I ordered a dress for over $400, but there was nothing on the website about an additional $200-220 duty fee to import it. I ordered from another brand and only paid 2-3 bucks in duty. The customer service is absolutely terrible; I tried to reach them via chat and received no response. They even deleted my comment and took no responsibility. If you're considering buying from this brand, be prepared for outrageous duty fees. Never again.
I just experienced the worst online shopping situation with a certain brand and feel compelled to warn others. I ordered a dress that looked beautiful online, but when it arrived in the U.S., I was hit with an exorbitant import tax. I chose not to accept the package, which is standard, but they insisted I still pay the tax even though I never received it. They also wanted to deduct return shipping and handling fees from my refund. I asked for clarification, but they directed me to contact customs myself. What kind of brand expects customers to handle customs issues? I explained my refusal due to the unreasonable tax and that the package would be returned anyway, yet they continued to insist on charging me. I feel like buying from them is akin to being scammed. No legitimate brand treats returns this way. Despite how beautiful their dresses appear, it's simply not worth it. Terrible policies and communication, and you risk losing money without receiving your order. Save yourself the trouble and choose a brand that respects its customers.
This has been one of the worst online shopping experiences I've encountered. I ordered a dress during a sale, and despite the website stating the model was 170cm wearing size S, the dress I received was tiny and completely unwearable. I contacted them within 24 hours, but they refused my return, claiming I was beyond the 7-day window. How can anyone meet such a short return timeframe for international orders? I also had to pay over $180 in duties for an item that doesn't fit due to misleading information. Customer service was slow and dismissive. I deeply regret purchasing from this brand and would not recommend it.
I had a very disappointing experience with this store. I placed an order and tried to cancel it on the same day, but I didn’t receive confirmation for over two weeks. Finally, they emailed me to say the order was cancelled, but my refund still hasn’t been processed. It’s incredibly frustrating to have money taken without communication, no product, and no timely refund. I’ve had to follow up multiple times with no resolution. This service is unacceptable, and I wouldn’t recommend ordering from them.
First and foremost, the customer service is exceptional; they monitor your order daily, send messages, and are very cooperative. Thank you so much❤️ Secondly, the dress turned out absolutely stunning in every aspect – the color, the fabric, and the overall design.
I couldn’t be happier with my purchase. The customer service team was amazing in addressing my last-minute requests. I received numerous compliments on my dress. The quality is top-notch, a solid 10/10. I will continue to order dresses from this platform. Just a tip: please measure yourself before placing an order to avoid sizing issues. They do run a bit small, but the suggested size fits perfectly.
I felt like I was losing my mind trying to return a dress ordered months ago. I planned to wear it in May, but it took weeks to arrive. When I inquired about the delay, I was told there was a production issue and I wouldn't receive it on time. I asked for a refund, but the dress eventually arrived, and I was hit with over £200 in customs fees. The dress was so small I couldn’t even wear it. I requested a return label and sent it back within 10 days. A month later, I received an email saying they hadn't received my parcel. They sent me the wrong waybill and blamed me. I had to prove I sent it back, and after two months of their “investigation,” they finally found it. They refunded me £600 after deducting shipping costs. This feels like a scam. Their dresses may look nice, but be cautious—some retailers carry them in-store, which might be a better option. Their customer service feels like a scam.
I had a frustrating experience with slow customer service. It's been three months and I still haven't been refunded. I ordered a dress for an event, but it was delayed in production and arrived too late. When I tried to return it, customer service repeatedly denied my ability to do so, despite their return policy. After sending the item back, they never confirmed receipt and kept asking for the initial import fees. I've had to follow up three times for confirmation, and they still haven’t issued my refund. If you're in the U.S. or Europe, think twice before ordering, as they seem unable to handle international orders.
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