I had a frustrating experience with slow customer service. It's been three months and I still haven't been refunded. I ordered a dress for an event, but it was delayed in production and arrived too late. When I tried to return it, customer service repeatedly denied my ability to do so, despite their return policy. After sending the item back, they never confirmed receipt and kept asking for the initial import fees. I've had to follow up three times for confirmation, and they still haven’t issued my refund. If you're in the U.S. or Europe, think twice before ordering, as they seem unable to handle international orders.
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