These clowns must be from the Biden DEI era. Yes, I have bought coins from them before and like other reviews the shipping was SLOW. But I placed an order this week and found out how really bad they SUCK. I learned they are a few penny's CHEAPER then other bullion dealers it's NOT worth the savings. I placed an order and e-check used one of my accounts I used for personal use. As an older man I don't carry my phone with me or look at my e-mails regularly. The next day I see a 32.00 dollar NSF charge on my checkbook. Received an e-mail from monument. NO phone call. I had the same problem with Bullion Exchange. They were Very professional, and we resolved the issue quickly. NO NSF charge. I called Monument and the customer service; I explained the situation and was told the order was going to be processed. Everything was O.K. Then the next day another 32.00 NSF charge. The next day another e-mail saying they tried to put it through again. Now after 2 attempts anyone with any sense would figure out maybe somethings wrong and make a phone call. But NO. I guess MR. Lee doesn't know how to use a phone. He tried to put through again. Finally, I called customer service, and the discussion did not end well. The lady really got offended when I told her about how Bullion Exchange handled the issue. I deleted my account and cancelled the order after sending an e-mail to monument . You would think Someone would have called to see if they could make it right, But NO. I'll NEVER use them again I'll pay more for Professional service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Monument Metals is a family-owned precious metals and rare coin business headquartered in Frederick, MD. The firm's owners are veterans of the numismatic and bullion business, with nearly three decades of combined industry experience. After trading exclusively in the wholesale end of the marketplace, the principals of Monument Metals began selling to the general public in 2014. We pride ourselves in buying effectively, operating efficiently and maintaining low overhead. The result is our ability to offer excellent pricing--almost always better than the largest online retailers or local coin shops. Our industry experience and connections allow us to deliver high-quality coin and bullion products at ultra-competitive prices.See more
