I am contacting UK Trading Standards and Companies House. Item bought was not from the UK but shipped from a Chinese warehouse. Button fell off during unpacking and material was sub-standard. Company will ask you to return item to China (at your own cost) or might offer a partial (30%) refund hoping you just accept and put item in the bin (still profitable noting the standard and quality)). UK Registered Office seems to be "rented meeting room" - check Companies House. Fjorna seems to employ same practise (great website images/Dutch registered/returns to China or partial refunds).
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