I had heard great things about the company. Unfortunately, my experience was not reflective of that. I ordered matted square cards with a gloss effect, but the cards arrived without any gloss. When I inquired, they stated it was my mistake for making the spot gloss file white, yet there were no tutorials or guidelines provided. I asked if they conduct quality checks, as that should have caught the error before shipping. They informed me they do not due to mass production. They offered to reprint, but the arrival would be weeks after my needed date, with no expedited shipping option. They suggested a small credit for the order, which I declined, not wanting a repeat of this experience. They continued to push the credit as a resolution, leading me to delete my account. Their customer service left me feeling disregarded and invalidated, and I cannot support a company that treats its customers this way.
Claim your business profile now and gain access to all features and respond to customer reviews.
Create and customise premium Business Cards, MiniCards, Postcards and Stickers with MOO’s unique variable print technology – Printfinity. Designed online. Printed in UK and US. Shipped Globally.
