So here is the last update. Do not buy from this company. I’ll give you an and to end factual view of what has happened. I have left two previous reviews for you all to judge. In the last one “they stand by what they say” which was unbelievable in light of what I have told you and them what they have done and how they have behaved. I bought from this company. Then I bought again. A bottle completely emptied with no damage caused by me (proven in examination) to the bottle or the atomizer it is encased in. So question is why would it leak. Secondly it ruined personal items but putting that aside it ruined the atomizer also. I don’t live near the Brent cross store so can’t make a special trip for this but I thought I had a relationship with this company and the person who sold me the items twice over. I took it to them at the start of Jan and they told me to bring in the bottle and made it sound like that would be all I needed to do. I stressed it wouldn’t be for 4-5 weeks as I don’t come to Brent Cross often. Was told that was ok. I was and have been happy to talk to someone who makes decisions all along. I have been happy to send videos or photos to give them what they need. They haven’t asked once. Despite this back and forth and all attempts to get their help. Nothing at all. When I went home a month ago I thought I better also report it via phone but then found that this company doesnt have a phone number. Just an online form to log the issue. I stressed that I would like a phone call. They never made one. They instead just said that taking it to store for inspection was best. They’ve responded to two reviews I have placed here and lied in both. They really don’t want to understand what has happened. They want to publicly come across as engaging even thought they contradict and humiliate themselves with their responses. Today I took the bottle to Brent Cross. Upon inspection the person could see there was no damage caused to the bottle, I stood there for over 20 minutes while she made a call and then came back to tell me to email in! They knew who I was from the original time in Jan I fed back about the leaking bottle and damaged atomizer. I played it all back to the person and pointed out I had now followed all advice including taking the bottle in to show them having told them about the issue over a month ago. I told them I have emailed and also asked to speak to someone who ignored the request. On Trustpilot they have the nerve to try and come across as “sorry” but refuse to acknowledge how dodgy they are constantly proving to be. Today the matter is over for me. They told me today in the end in Brent Cross after making a second call to someone now here that as it is over 30 days since purchase the matter is over. So despite following all the advice, all the interactions and highlighting their totally pathetic excuses (private and public) and treating customers like a circus animal who jumps through hoops - they deem the matter over. Honestly this is the truth. Buy from them if you want to take the risk. If something goes wrong they are habitual liars who treat their customers like thieves who are trying to steal from them. There is not a bone in their body where they actually see a situation for what it is and even attempt to do the right thing. They are thinking about their pockets only. We live and learn. You get what you pay for generally and this faceless company and whoever runs it plainly doesn’t like their customers. Funny because they will only be successful if they treat customers the right way.
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