I placed an order on 30th June with standard paid postage. By 6th July, I still hadn’t received a dispatch email, so I contacted you to ask for the order to be cancelled as we were going away and it hadn’t yet arrived.I then emailed on the 8th, 10th, and 11th July, each time asking for someone to just acknowledge my message. I’ve had no response at all, not even a quick reply or an update.I completely understand that delays can happen, and I really want to support small businesses. I’m also aware from your website that you were moving warehouses from 1st July - (although this wasn’t advertised at the time of my ordering). But even so, someone should be monitoring emails or, at the very least, have an automatic reply set up to manage expectations. Being ignored for two weeks is really poor customer service.Yesterday, I received a refund notification, but this was just an automated email - still nothing from a human being. The whole experience has just been disappointing, and unfortunately it means I wouldn’t feel confident ordering again.
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