Review Time
5 Stars for Sally at Mooijane Customer Service!
I accidentally placed my order with the wrong color, but Sally handled everything quickly and graciously. She made the correction without any hassle and was an absolute pleasure to work with. Kudos all around for such excellent customer service!
I recently ordered a lamp from Mooijane. I wasn't able to get updates about my order because I wrote my email wrong when I placed my order - my mistake - but Sally from customer service was incredibly patient and helpful! We exchanged many emails and she replied to every email I sent promptly addressing my concerns, and was so nice. The employees I talked on the phone with were helpful as well. Great customer service; and I can't wait to receive my lamp!
I recently ordered a lamp from Mooijane. I wasn't able to get updates about my order because I wrote my email wrong when I placed my order - my mistake - but Sally from customer service was incredibly patient and helpful! We exchanged many emails and she replied to every email I sent promptly addressing my concerns, and was so nice. The employees I talked on the phone with were helpful as well. Great customer service; and I can't wait to receive my lamp!
I purchased 3 lamps from this website. One arrived (after waiting about 6 weeks for the items to arrive from China) with a broken lampshade, and another arrived missing a piece. Customer service has been responsive, but will not provide expedited shipping for the replacement pieces, forcing me to wait months to have functional lamps. Customer service has been responsive, but I will certainly avoid purchasing from them ever again. Don't be fooled by their lux-looking website. Subpar products. My last complaint - the packaging is absolutely awful. The cheapest Styrofoam that disintegrates all over your house and takes an eternity to clean up.
This company is a total scam from China. Do not trust the photos online. The quality is horrendous, and they don’t let you return anything without very high shipping fees. Which begs the question, how much does the product actually cost if the shipping fees are the vast majority of it? I had to email them 4 times to return two scones I bought that took over a month to arrive, and in the end, they told me their quality was top-notch and offered a 10% refund. The only thing worse than being gaslit by a fake company is them actually think they’re helping you by offering a 10% discount. Avoid at all costs. I should have known when they had 80 followers on Instagram.
This company is fraudulent! I urge you not to waste your time to order from them. They guarantee shipment 4 to 6 weeks. They have taken my money. They can’t tell me anything about my two orders that I have given them over $4000. All I get is, we will escalate this. No return phone calls the same BS and I still don’t have my product. I would never ever recommend this company fraudulent and I still do not have my product.After sending this review, I see three more fraudulent reviews from me that I’ve never written giving them five stars. So I’m on the phone with my credit card company.
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Mooijane as a lighting manufacturer is committed to providing high-quality lighting products to meet our customers' lighting needs. We strictly control every aspect of the design and manufacturing process to ensure the quality and reliability of our products.
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