Here’s the story of my extremely underwhelming experience with moomoo. First off, I signed up because of a promotional offer that gave me 2000$ of commission free trading and a 50$ free cash coupon with a deposit of 100$. I ended up depositing 1000$ in the app. Took about 2 business days for the funds to get to my account which is pretty normal. The funds were then present in my moomoo account but I couldn’t do anything with them for 4 days, which was weird to me because I haven’t experienced that with any other platform. I wanted to do some trades but ended up getting tired of waiting and thought I’d take my business elsewhere. The day my funds got unlocked, I immediately asked for a withdrawal (October 16th). After multiple days, I didn’t have any news (funds still present, but locked in my account). Called and texted with support multiple times. The first time I was told that it was a normal procedure and normal delay. Second time I was told they didn’t really know what was going on. Third time I was told that it was because I had entered my bank account details wrong (ended up being untrue). And the fourth and last time was yesterday (October 28th, 9 business days after my initial request) when they told me that my funds were on hold because they needed a reason for the withdrawal. I told them about the awful experience I had and my disappointment and was told I would be getting updates soon. I’ve also been told by support multiple times that they’d call me back with updates and that hasn’t happened. Overall wouldn’t recommend using them, there is probably way better alternatives out there that will treat your money like it’s your own.
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Moomoo is the intuitive trading platform designed to simplify complex investment strategies and provide seamless access to pro-level tools and data. Founded in Silicon Valley, moomoo has expanded to seven major international markets, serving a global community of 27 million users. With over 37,000 listed companies and an annual trading volume exceeding $500 billion, moomoo has established itself as a leader in the fintech industry and has partnered with major institutions including NASDAQ and TradingView. Recognized with over 100 international awards , moomoo is dedicated to making smarter investing accessible to all.See more
