They effectively present themselves as a UK-based company, but they are not. The product, while visually appealing, falls far short of the quality advertised. They engage in drop shipping, are based outside the UK, and ship from Europe while being registered in the US, providing a phone number linked to an entirely different entity. They sent a defective product and insist their terms of service override UK Consumer Law, refusing to provide a refund or replacement. They have stopped responding after I referenced the relevant UK law. A complete scam overall.
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