moon-lamp.co.uk

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1 Based on 5 reviews

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Forrest Baker
Misleading Representation and Poor Quality

They effectively misrepresent themselves as a UK company, but in reality, they are not. The product looks nice, but the quality falls far short of what was promised. They are drop shipping items, operating from Europe while being registered in another country, and provide a phone number linked to a completely different company. They sent a defective product and insist that their terms of service take precedence over UK Consumer Law, refusing to offer a refund or replacement. After I pointed out the relevant UK law, they stopped responding altogether. This feels like a complete scam.

1
Date of experience: Jan 06, 2026
Madison Sanders
Fraudulent operation masquerading as a legitimate company

They effectively present themselves as a UK-based company, but they are not. The product, while visually appealing, falls far short of the quality advertised. They engage in drop shipping, are based outside the UK, and ship from Europe while being registered in the US, providing a phone number linked to an entirely different entity. They sent a defective product and insist their terms of service override UK Consumer Law, refusing to provide a refund or replacement. They have stopped responding after I referenced the relevant UK law. A complete scam overall.

1
Date of experience: Jan 05, 2026
Georgene Barnes
Hazardous product experience

We used the product as a night light for our toddler. We were shocked to discover one morning that the charging cable had snapped, exposing bare copper wire. Testing the cable revealed it could be easily broken by pulling on both ends. I reached out to the company but received no substantial response. I have since reported this to the relevant authorities.

1
Date of experience: Jul 16, 2024
Joanne Patterson
This operation is a scam

This operation is entirely fraudulent. They pretend to be a British company, but they are not. The phone number leads to an automated message from a different company. The products arrived poorly packaged from overseas and only functioned for a few minutes before failing. I returned the item, and the tracking photo showed my parcel among a huge pile of returns, yet there are no negative reviews on the website. I attempted to post one, but they filter reviews to show only positive feedback, which is utterly dishonest. They have a social media page with only my review, which I suspect will be removed soon. My advice: consider purchasing from more reputable platforms.

1
Date of experience: Jun 26, 2024
Claire Morris
Avoid this company!

Avoid this company! There are better options available. They claim to be an 'official' UK company, but that is not the case. The light's battery failed to hold a charge after just two months. After multiple attempts to get a response, they informed me it was only guaranteed for 14 days. That alone speaks volumes.

1
Date of experience: Apr 30, 2024
Tetztezt
Beware of this operation in the UK

Beware of this operation in the UK. This website falsely claims to be UK-based. They provide a UK address that seems to be an unknown facility, likely just a storage unit. They offer a UK phone number, but it's a net-phone, and when called, it only has a robotic message from another company, with no human assistance available. They promise 24/7 customer support, but that's a lie; they never respond to any inquiries. They lack transparency on item delivery, and here's the worst part: when you pay, the money is processed from the US, and the shipment appears to originate from China. The items sold are not regulated under UK health and safety standards. There is a battery included, but no information or certification is provided, posing significant risks. Imagine placing this next to your child's bed and having it malfunction! Additionally, customs may hold the shipment, resulting in unexpected fees. Despite their UK address and phone number, you wouldn't expect to incur customs charges. The website claims to offer an 'Original' product, but there is no original; it's just a free 3D printer pattern found online. Many fall for the fake UK address and reviews. My bank has classified this as fraud and canceled my debit card due to the extent of deception involved. Authorities define fraud as using trickery to gain an unfair advantage, which perfectly describes this situation. They mislead you into believing they are a legitimate UK company offering safe products. They also market items at inflated prices, while similar products are available for much less elsewhere. Protect yourself; these items are unsafe for your home. This website operates under various names and falsely claims to be featured in prominent media outlets. All of this is untrue, and you risk losing your money or wasting time disputing charges with your bank. I can provide documentation to verify my experience. Consider yourself warned.

1
Date of experience: Jul 14, 2023

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