moon-lamp.co.uk

1
1 Based on 5 reviews

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Beware of this operation in the UK

Beware of this operation in the UK. This website falsely claims to be UK-based. They provide a UK address that seems to be an unknown facility, likely just a storage unit. They offer a UK phone number, but it's a net-phone, and when called, it only has a robotic message from another company, with no human assistance available. They promise 24/7 customer support, but that's a lie; they never respond to any inquiries. They lack transparency on item delivery, and here's the worst part: when you pay, the money is processed from the US, and the shipment appears to originate from China. The items sold are not regulated under UK health and safety standards. There is a battery included, but no information or certification is provided, posing significant risks. Imagine placing this next to your child's bed and having it malfunction! Additionally, customs may hold the shipment, resulting in unexpected fees. Despite their UK address and phone number, you wouldn't expect to incur customs charges. The website claims to offer an 'Original' product, but there is no original; it's just a free 3D printer pattern found online. Many fall for the fake UK address and reviews. My bank has classified this as fraud and canceled my debit card due to the extent of deception involved. Authorities define fraud as using trickery to gain an unfair advantage, which perfectly describes this situation. They mislead you into believing they are a legitimate UK company offering safe products. They also market items at inflated prices, while similar products are available for much less elsewhere. Protect yourself; these items are unsafe for your home. This website operates under various names and falsely claims to be featured in prominent media outlets. All of this is untrue, and you risk losing your money or wasting time disputing charges with your bank. I can provide documentation to verify my experience. Consider yourself warned.

1
Date of experience: Jul 14, 2023

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