The actions of the company are completely unacceptable. I understand that you have a set way of responding, but many customers are dissatisfied with both the product and the customer service. You were quick to accept the order and take the payment, yet you leave customers to handle returns with no options, creating a significant hassle. Suggesting that I accept a 15% discount to pass on the low-quality bedding set to someone else instead of facilitating a return is, at the very least, highly unprofessional.
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