moonandlinen.com

1.1
1.1 Based on 55 reviews

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Average Rating

1.1

/
5

55 Reviews

5 Star
0%
4 Star
0%
3 Star
0%
2 Star
9%
1 Star
91%

All Reviews

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Serena Walker
Terrible experience with my order

I ordered sheets on October 25, 2025, and have reached out to the company multiple times. Their phone number is nonfunctional; you can leave a message, but no one returns the calls. I’ve sent several emails and received the same excuse repeatedly. I strongly advise against ordering from this company, as I feel scammed out of $180. I regret not checking reviews beforehand, as many others have expressed similar concerns. I have filed a claim with my bank and am also reporting this to a consumer protection agency.

1
Date of experience: Dec 20, 2025
Carmelita Morgan
The company's actions are simply unacceptable.

The actions of the company are completely unacceptable. I understand that you have a set way of responding, but many customers are dissatisfied with both the product and the customer service. You were quick to accept the order and take the payment, yet you leave customers to handle returns with no options, creating a significant hassle. Suggesting that I accept a 15% discount to pass on the low-quality bedding set to someone else instead of facilitating a return is, at the very least, highly unprofessional.

1
Date of experience: Dec 05, 2025
Nadine Reed
Avoid This Company at All Costs

I had high hopes for these sheets, but then I found out they were shipping from overseas. My inquiry to the company received a response that reassured me about quality. However, upon receiving them, the sheets were poorly constructed—too short for proper tuck-in, with a mismatched hem. The fitted sheet barely fits a standard mattress, and I received only one oversized pillowcase that doesn't fit any pillow I own. I reached out again, but the reply seemed automated and unhelpful. Avoid this company!

1
Date of experience: Nov 28, 2025
Claire M.
Complete Scam

This is a complete scam. I never received my order; they claimed it was stolen and under review. When I asked for a refund, there was no action taken, and again, it was under review. What a ridiculous situation!

1
Date of experience: Nov 27, 2025
Bob Brown
Incorrect Order Received

I ordered three King size sheets but received a Queen size set with only one pillowcase. The fabric quality is disappointing. The advertisement showed more color options than were available when I purchased, and now I want to return it for a refund.

1
Date of experience: Nov 26, 2025
Chloe Fisher
Regretting Not Reading Reviews

I truly wish I had read the reviews before purchasing. I received exactly what others complained about: sheets labeled as King size that don't fit my bed, a top sheet that's too small, and only one pillowcase instead of two. I'm very disappointed given the price.

1
Date of experience: Nov 22, 2025
Bubba
Suspicious Company

I'm beginning to doubt the legitimacy of this company. I placed an order in October, received a confirmation, but never got my product. They charged my credit card without delivering anything. This company doesn't seem trustworthy.

1
Date of experience: Nov 22, 2025
Duncan Wilson
Poor Communication and Hidden Fees

I ordered a Queen set on October 16 and heard nothing for about a month. After contacting support, I was told my item was stolen. Later, I received a notice from a delivery service stating I owed significant fees. I'm hesitant to pay these fees; it feels like a scam.

1
Date of experience: Nov 22, 2025
Elle Patterson
Fraudulent Experience

I would give zero stars if I could. I ordered on October 6, and today is November 21 with no delivery—only one message from them. They have my money but no product. Avoid this fraudulent company at all costs.

1
Date of experience: Nov 21, 2025
Jimmy Clark
Definitely a Scam

I ordered a Queen size linen set that was advertised as in stock. After a week with no tracking information, I was told my order was stolen and there was no stock available. They offered no refund, just a confirmation that it was a scam.

1
Date of experience: Nov 21, 2025

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