I regret my purchase due to the unacceptable customer service and lack of clear instructions. I reached out multiple times with a critical safety question about which spring to use, but received no response whatsoever. For a company selling baby products, this lack of care is alarming. Additionally, the setup instructions are unclear, with only one brief YouTube video available, which is inadequate for a product impacting a baby's safety. The delivery also took nearly two weeks despite a promised timeframe of 2-4 business days. Customer service responses were slow and unhelpful, offering no real support. This level of service is not what one expects from a brand claiming to prioritize safety and quality.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Moonboon, we are dedicated to producing high-quality sleeping products for babies and children.
We combine Scandinavian design with a passion for innovation to create products like our motorised baby hammock and cradle, which enhance both the quality and quantity of sleep for babies.
We are committed to creating GOTS-certified and organic products that will improve the lives of children and their parents.See more
