On December 20th, I purchased a pair of boots (order MB00017995).At the beginning of January, I returned the product following the company’s instructions.Shortly afterwards, I received an email confirming that the refund had been processed. However, the money has never been credited to my bank account.Since then, I have sent several emails without receiving any response. I also contacted customer service by phone, where I was told that the refund had supposedly been issued and I asked for written proof or a refund confirmation. I never received any documentation, nor the refund itself.Weeks later, the situation remains unresolved: no money, no proof of payment, and no replies to my emails.This has been a very disappointing experience. A brand of this level should handle returns and refunds in a transparent and professional way. Until this issue is resolved, I cannot recommend purchasing from this company.
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