I have ordered a vanity bag from this brand in January as I have been wanting something from this brand for genuinely the longest time. It said that the bag should be delivered between 6 to 8 working days and when it didn't, I was slightly concerned. However, I DID NOT realise that Moon Nude was based in Wyoming and for a little bit of context, I am from the UK😭. When I reached out to the customer service, they replied to me immediately and have contacted me and kept me updated all throughout the delivery process. They even emailed me when my bag got delivered. I have genuinely never experienced such lovely customer service and I honestly felt so cared for as a customer. To top it all off, the bag is absolutely fabulous and even nicer than I expected. I cannot wait to place my next order and I honestly cannot recommend the brand enough.
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