I placed this order based on the advertised delivery date, which was crucial to the service offered. The order arrived nine days late, rendering it useless as the occasion had passed and the recipient was out of the country. Customer support acknowledged the delay but only offered a refund or store credit for the delivery fee, despite the service not being delivered on time as promised. The continued use of 'guaranteed' delivery feels misleading based on this experience, and I am dissatisfied with the resolution. A very disappointing outcome, and I will not be using this service again—there are better options available!
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