I placed this order relying on the advertised guaranteed delivery date, which was crucial to the service. Unfortunately, the order arrived nine days late, making it ineffective as the occasion had already passed. Customer support acknowledged the delay but only offered a refund or store credit for the delivery fee, despite the service not being fulfilled on time. The ongoing use of 'guaranteed' delivery feels misleading based on this experience, and I am unhappy with the resolution. Overall, a very disappointing outcome, and I will not use this service again—there are better alternatives available!
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