Customer service wait time is appalling! Every time I try to phone I'm on hold waiting for over 30min & have no choice but to hang up. They also do not reply to emails in a reasonable amount of time for eg: I've currently been waiting over a week for a response as I gave up trying to phone.
While the price & data are fantastic the customer service wait time is absolutely appalling! They clearly need more phone staff but are clearly doing absolutely nothing about it. So disappointing that they don't care about customer service.
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