This company shows a complete lack of concern for its customers, demonstrating no sense of fairness or empathy. I've dealt with many subscription services, but none have been as inflexible and unnecessarily stressful as this one. I left the country at the end of November and couldn't use the service in December. I contacted the support team immediately with proof of my departure, yet I was told I had to pay for a service I never used because I missed the cancellation deadline by just one day. Many companies would handle such situations with fairness, especially when the service was unused and proof was provided. Instead, this company exhibited zero flexibility and goodwill, even threatening legal action over a minor amount. Customer service should involve judgment, not strict enforcement. Their approach felt harsh and unempathetic. If you value humane treatment, be cautious, as this company offers none.
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mo.pla – Die Mission
Mit smarten digitalen Lösungen gestalten wir die Zukunft öffentlicher Mobilitätsangebote neu. Nachhaltig attraktiver, flexibler und effizienter.
Nicht nur in Ballungsräumen sondern ganz bewusst auf dem Land. Einfach überall.
Hierbei bieten wir eine KI basierte Mobilitätsplattform mo.pla an sowie den Vertrieb des digitalen Deutschland Tickets und dem Deutschland Jobticket für Unternehmen.
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