Multiple dropouts daily, Customer service is abhorrent - they don't listen, ask you the same question multiple times, are not clear and not trained. Rude and arrogant reps. I've had one out of the 15 reps who had good customer service skills. Last person started yelling and talking over me and kept asking me to repeat the same thing 3 times as he didn't listen. Have received a second modem which will hopefully resolve the multiple issuse with dropouts - they did not advise me that I'd need to call them and run a full re-setup. Had to speak with 2 different reps as the first one was a rude. Average service - Mulpitiple dropouts and BAD Customer service
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