Review Time
I've been with More for over 3 years now. I had no complaints until recently when I tried to get the paperwork to transfer a mobile number into my daughter's name.
They were very responsive to start with. They emailed the forms to me but I somehow lost them. I contacted them again and asked them to send them again, but their response was "we sent them previously". This shows a lack of intelligence and poor customer service. Why would I ask for them again? And why not send them again instead of using the same amount of time to be difficult?
They closed that case as being resolved. I've raised a number of other cases all of which are being closed as resolved without my concurrence and without any notes in the case.
If they don't need customers I'm more than happy to assist them by posting these reviews in as many places I can find.
Multiple dropouts daily, Customer service is abhorrent - they don't listen, ask you the same question multiple times, are not clear and not trained. Rude and arrogant reps. I've had one out of the 15 reps who had good customer service skills. Last person started yelling and talking over me and kept asking me to repeat the same thing 3 times as he didn't listen. Have received a second modem which will hopefully resolve the multiple issuse with dropouts - they did not advise me that I'd need to call them and run a full re-setup. Had to speak with 2 different reps as the first one was a rude. Average service - Mulpitiple dropouts and BAD Customer service
I've been with More for over 3 years now. I had no complaints until recently when I tried to get the paperwork to transfer a mobile number into my daughter's name.They were very responsive to start with. They emailed the forms to me but I somehow lost them. I contacted them again and asked them to send them again, but their response was "we sent them previously". This shows a lack of intelligence and poor customer service. Why would I ask for them again? And why not send them again instead of using the same amount of time to be difficult?They closed that case as being resolved. I've raised a number of other cases all of which are being closed as resolved without my concurrence and without any notes in the case.If they don't need customers I'm more than happy to assist them by posting these reviews in as many places I can find.
AVOID these scammers. Signed up for a month-to-month plan, cancelled, removed the eSIM, and left Australia. Did not use the service after the first month.Still got charged for months.Support chats kept closing, no clear cancellation confirmation was ever provided, and they continued billing anyway. When escalated, they admitted they could waive charges — but only partially — and pushed the rest to collections for a service that wasn’t used.If you value your time and don’t want to fight to cancel, avoid this company.
I had a terrible experience trying to activate my eSIM with More Mobile. The online portal kept loading endlessly and never displayed the QR code to install my SIM. As a first-time customer, this was really frustrating and disappointing.I had to call customer support multiple times just to get basic help, and even then, the process was slow and inconvenient. Something that should have taken a few minutes turned into a time-wasting and frustrating experience.More Mobile really needs to improve its eSIM setup process and customer support , this is not the kind of experience you expect when joining a new provider.
For Angelica (support team)After cancelling my phone plan, I was still charged two months later. When I contacted support, I spoke with Angelica, and the experience was terrible. She was completely unprofessional, didn’t listen to my concerns, and just kept copying and pasting the same generic response without actually helping. It felt like she didn’t care at all about resolving my issue.I’m very disappointed with how this was handled and would not recommend this company based on my experience.
These people are a bunch of scammers that do not care about their customers. It’s way easier to submit a complaint to the Telecommunications Ombudsman than trying to deal with them - and obviously that costs them too, my suggestion is to lodge a complaint at tio.com.au and go through that costly process for them.Good riddens to dealing with a very pathetic company.
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