I am now going on 3 weeks waiting for Morerooms to refund me in the amount of $854.49. They provided me an incorrect price for a hotel stay, so the hotel was kind enough to cancel the reservation with no fees. The hotel confirmed with me that they refunded Morerooms for my stay even though it was Morerooms error, not theirs. I even copied the hotel manager on my correspondence. Morerooms has continued refuse my refund. So Morerooms took my money and also took the hotel refund, and I am out $854. DO NOT USE MOREROOMS. It is a scam!Update 7/17/25:On July 15,2025, I finally received a full refund from Morerooms for a reservation that had been canceled and refunded in full by the hotel the very night I arrived, 30 days prior. To get this refund, I had to send 20+emails and make numerous calls to Morerooms. It was only after Morerooms employee, Theo, saw the 2nd review on Trustpilot that the refund was issued, despite proof that the hotel had issued a full refund to Morerooms. I truly believe they were hoping I would just give up and let them keep the $854 they owed me.After they finally issued the refund, they contacted me 6 times asking me to update my review on Trustpilot. Their refusal to help me during my actual vacation caused a great deal of chaos and put a bad spin on my time in Chicago. I had to find a different hotel and funds were very limited due to money being held by Morerooms for the first hotel that was canceled. This entire ordeal could have been avoided if Morerooms had provided me with true pricing information on the hotels they offer their customers. It does not appear thay they update information when hotels change hands and the price discrepancy between what Morerooms promised and what the hotel actually charges was significant.So, to sum up--credit where it is due: Theo at Morerooms worked to get me the refund I was due. However, for a month, all I got from Morerooms were canned responses "deeply regretting" my experience but no real help was given. I will never use Morerooms again and would never recommend it to my friends.
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Morerooms is a leading online accommodation provider based in Jersey City, New Jersey. We are passionate about providing our customers with the perfect hotel, apartment or villa that best suits their desired budget, activities and any personal requirements.
