I had pet insurance and hadn't needed to contact them for two years until my renewal notice arrived. They raised the price by 40% over that period, so I reached out to discuss it. They suggested I lower my coverage to bring the cost down. I expressed my frustration that they were asking me to reduce my desired coverage just to accommodate their price increase, but they refused to adjust my coverage or lower the price. The conversation ended in silence, and the agent asked how I wanted to proceed. I chose to cancel the policy immediately. I do not recommend this service; it has been a terrible experience.
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