Review Time
Two claims for my dog worth over £4000 both approved but neither paid out due to an IT issue and no one can tell me how long it will take to get resolved. Insurance policy not worth the paper it is written on. AVOID AVOID AVOID
I had pet insurance and hadn't needed to contact them for two years until my renewal notice arrived. They raised the price by 40% over that period, so I reached out to discuss it. They suggested I lower my coverage to bring the cost down. I expressed my frustration that they were asking me to reduce my desired coverage just to accommodate their price increase, but they refused to adjust my coverage or lower the price. The conversation ended in silence, and the agent asked how I wanted to proceed. I chose to cancel the policy immediately. I do not recommend this service; it has been a terrible experience.
I strongly recommend against purchasing this pet insurance. I submitted a claim for one condition, and my veterinarians have provided multiple documents as required. Yet, I have received either partial payments or none at all for my invoices, and no one can clarify the situation. Both my vets and I are confused. This is supposed to be a lifetime policy, and my car insurance costs half as much.
I have been with my pet insurance provider for several years, managing ongoing treatment for my dog's chronic condition with claims submitted approximately every two months. Since their recent acquisition, the service has significantly declined. Major Issues: Reactive Claims Processing: Claims are never processed proactively. I have to call every time to prompt them to look at my submission, despite a consistent pattern of regular claims. Administrative Failures: They often close claims before payment is made, leading to unnecessary confusion and delays. When questioned, they provide vague explanations about 'system updates.' Dishonest Communication: They claim to have contacted my vet when they haven't, which I've confirmed directly. Poor Complaint Handling: When I raise complaints about service failures, they merely pay the outstanding claim and mark the complaint as 'resolved.' They don't grasp that paying claims is their fundamental obligation, not complaint resolution. The Bigger Problem: I'm effectively trapped with this provider. Due to my dog's pre-existing condition, switching insurers isn't feasible as new providers exclude existing conditions. The company seems to exploit this situation, knowing customers like me have no alternatives. Final Thoughts: While they do eventually pay legitimate claims, the process has become unnecessarily stressful and time-consuming. The post-acquisition changes seem to prioritize cost-cutting over customer service. For potential customers: If your pet is healthy and you have options, consider other providers. The acquisition has fundamentally altered their operations. Experience Date: Ongoing for a year.
As I understand, the company has changed underwriters! We are informed that claims are taking a very long time to process, despite ongoing calls and reassurances. There always seems to be an excuse for why they can't be processed promptly. This has occurred on several occasions. We have a dog with an ongoing condition and need to make regular claims covered by our policy.
My advice would be to avoid purchasing their pet insurance. I filed a claim for one condition, and my vets have submitted numerous documents as requested. I have received either partial payments or none at all, and nobody can explain the situation. Both my vets and I are perplexed. This is a lifetime policy, and my car insurance costs half as much.
I had my two dogs insured with the provider for two years until the latest renewal increased significantly, forcing me to find alternative insurance. In August, the older dog had a UTI requiring treatment. I submitted a claim on October 1, two weeks before the renewal date. Due to policy and age excesses, the claim would have paid only £57.66. However, on December 4—eight weeks later—the claim was rejected under the policy exclusion of 'Any condition, accident, illness, or benefit resulting where the condition happened prior to the start of the policy,' citing a UTI from September 2022, three years before I purchased the insurance. The UTI I claimed for occurred during my coverage period; it is not an existing condition. I believe the wording of the company's exclusion clause is ambiguous and misleading. The new insurance company uses 'pre-existing condition' for clarity. I strongly advise against using this provider for pet insurance.
Claim your business profile now and gain access to all features and respond to customer reviews.
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
douglasallen.co.uk
goldvara.com
creditacceptance.com
thearchco.com
youhodler.com
stockpile.com
bitmony.com
legitcpn.com
www.jagspropertygroup.com
goldirablueprint.com
