I rented my home through a management service for four years, treating the property with care and ensuring it was always clean and well-maintained. The landlord seemed satisfied with our tenancy. Before moving out, I dedicated two full days to cleaning and expected to receive my full deposit back. I even allowed the service to send their own cleaners. Their representative confirmed the property was in good condition upon inspection. However, after we vacated, the company sent photos of minor dirt on a radiator and kitchen surface, using this as a reason to claim the property was not cleaned adequately. Ultimately, they withheld £700 and returned only £400. This was particularly upsetting for us as we have a three-month-old baby and many new expenses. We were relying on that deposit to support our family, yet it was unjustly taken from us. The stress and disappointment during this vulnerable time are hard to express. Based on my experience, I strongly recommend others to exercise caution when dealing with this service. Regardless of how well you maintain the property, they may still find reasons to retain your deposit.
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