Received and email for Port Richey Honda to upgrade our 2024 Honda CRV lease with the only upfront cost to be the first months payment.Went to the dealership and worked out a deal, based n a $4500 dealer incentive, on a 2026 CRV and was told that it had everything on it that our 2024 had. Signed the papers and paid the first months payment. After leaving the dealer ship discovered that it was not an AWD vehicle; the 2024 was an AWD. Contacted the dealership and returned it the next day, the 14th,as an AWD had to be part of it. They had one but were told that the $4500 dealer incentive did not apply. We were not happy as the monthly payment was considerably higher and the up front costs were several thousand dollars about the sticker price. Since we were told that the 2024 was no longer available didn't have much choice and agreed to lease it.Several day later we discovered that we had a letter from the General Sales Leader, Alexander Morris, dealership stating that the $4500 dealershipincentive did apply to the CRV that we leased starting on the 13th.Contacted the dealership and made an appointment to discuss the letter, At the appointment we were told , by the General Sales leader, that there was nothing they could do.It is truly sad as this the 4th vehicle that we have purchased or leased, Overall, we have been very happy with he dealership and have advised friends and neighbors that it was a good place to purchase and service a vehicle.Then they do this to us. It would appear the they do not really CARE!!
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