Sat, Nov 2, 2024 around noon.My2021 Kia Sportage wouldn't start, but the dash warning lights flashed off & on. I thought it was a computer problem, but when I called Cape Coral Kia, I was told it was most likely the battery. I was then told that my battery was still under warranty and if I had it towed to the dealer the battery & towing was covered. I was then told to contact Kia Road Svc. They sent a pickup truck (not a tow truck) and the driver tested my battery and confirmed it was dead. He said the warranty would not cover him installing a new battery which he had with him. Kia Rd Svc then sent a tow truck and towed my Sportage to CCKia around 5 pm. I had scheduled their 1st available appointment for Mon 7am. On Monday, the Service Adviser told me the battery was NOT under warranty. I had to pay for the battery after waiting for my car Sat., Sun., and till 4:30 Mon. Had I not been lied to that the battery was under warrantee, I would have had the first truck driver install it and not have to wait the rest of Sat, all day Sun and most of Mon. Also, from every experience I've had with CC Kia, they have NEVER started working on my car for a minimum of 3 hrs. AFTER my appointment time.Please respond to me at: Virginia J, Cape Coral, FL
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