morganautogroup.com

1.2
1.2 Based on 6 reviews

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Virginia R.
Due to malfunctions of a used 2020…

Due to malfunctions of a used 2020 nissan rogue purchased at Sun Toyota (owned by Morgan Auto Group) 7 months ago, I lost my 16 yr old healthy orange tabby...simply just devastated. I work remotely so the vehicle has only been driven locally for errands, etc.During hurricane Milton, I evacuated from Florida to Georgia with my Piper and another fur baby. I had them in their carriers and decided to pull over to let them out for a bit as they were crying and we had a long way to go. I blocked the front area of the car to be sure that they didn't interfere w/my driving. About 10 min back on the road, I felt a breeze from behind me. I turned my head back and that's where my nightmare began.Piper had stepped on the window button, it came all the way down; he was leaning out. I immediately pulled over. I attempted to open my drivers side door; the handle breaks. I had to roll down my window to open up the door from the outside. I quickly got out; looked in the back, he was gone! I spent over an hr looking for him, screaming his name, walked accross the highway to the median, to the other side and back. I walked through the wooded areas on both sides, I drove in circles...it's like he just disappeared.At that point, I had to make the most devastating decision to leave him behind. I knew that by doing that, there's no possible way that he could make it more than a couple of days as he's been an inside cat his entire life and we had a massive hurricane coming. He had all identifiers on him; No one's called, None of the shelters are responding.I've had two nissan rogues in the past. Those windows didn't go down all the way...Why did this window? They don't even manufacture nissan rogues rear windows to go down all the way. The door handle which is very costly to fix and my sweet fur baby's life ending tragically is all I can imagine.There have been other issues/concerns with this vehicle, but this one cost the life of my Piper who had so many happy years ahead of him. Sun Toyota uses fur babies in their advertisements...OMG!!! You make sure that if you're going to purchase a used vehicle from this dealership; that you get your own private inspection before you sign anything with them.

1
Date of experience: Oct 08, 2024

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