Worst company in the world. I have the misfortune of living in an council estate flat that is serviced by Morgan Sindall. Westminster housing has decided to work with this company for some obscure reason. My complain will of COURSE be filed with them too, as well as my local MP as surely, my case has wasted 100s if not 1000s of pounds and its still unresolved.so TWO AND A HALF years ago my landlord and me tried to start a repair request as the windows in the property do NOT stay open and this is a problem for the warm months and when you want to air the flat. It took these useless company TWO YEARS and some, to actually manage to visit the property with someone who had no experience with windows (!!!!). They claimed that 'previous attempts to gain access were not successful' which is a blatant lie, as i work from home and i was home especially for those days that they were supposed to come - never came.When the person attended, he realised the windows need a carpenter. Then then sent another person, a carpenter this time (a month or so later). He said the repair is impossible, but that they could install a different method of keeping the windows open. I accepted as there is no other way around the repair.Since then, the appointment for them to come and fix it has FAILED 4-5 times in a row. Once, they did not have the parts. Then, they had the parts but something happened. Then, they had the parts but the carpenter was tied with another repair. I gave them a last chance today, then (of course) they called me again to say its not happening today as the person slotted for this job does not have the parts.When i asked how is it possible that the person sent to do a SPECIFIC REPAIR does not have the NEEDED PARTS, especially after so many failures to attend and repair and the super chilled unapologetic person on the phone said its possible because the person who was supposed to attend and had the parts is on a different job, so the currently slotted person to attend my repair does not have them with them.TELL ME WHY YOU TRUST THIS COMPANY. Its a waste of public money. I will report this to the local MP who is already CC'ed in and aware of the mismanagement going on, chewing public money doing nothing and they asked me how the repairs are going.I just said to the person on the phone that i no longer wish them to do the repair. Every time they are supposed to come, i have to move the whole house around for them to have access, only for them to cancel every SINGLE time.
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Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve.
Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
Using data, we provide actionable insights for our clients, helping to inform investment decisions, improve customer experience, identify vulnerabilities in communities and protect the environment.
Collaborating with our partners, we find solutions to support and deliver projects to the highest quality and standards.
With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
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