Review Time
Well done to Morgan Sindall! What made this experience fantastic? The main bedroom radiator wasn't working a few weeks. Manny attended to assess the issue. He was unable to resolve the issue because the radiator was full of internal rust and impossible heat up. Manny said he will report the issue., and some one will be in touch. Thank you Manny for keeping your promise, respect 👊 to you for following it up!
On Friday 27th February 2026 the engineers attended to replace the radiator. Leon and his colleague were exceptional! Leon was approachable, repectable, and easy to converse, and a pleasure to welcome into our home. They carried out the job neat and tidy.
The radiator is nice and modern giving off some nice heat😃! Thanks Morgan Sindall for quality work, brilliant service from Manny, Leon and colleague! 👏 👏
Well done to Morgan Sindall! What made this experience fantastic? The main bedroom radiator wasn't working a few weeks. Manny attended to assess the issue. He was unable to resolve the issue because the radiator was full of internal rust and impossible heat up. Manny said he will report the issue., and some one will be in touch. Thank you Manny for keeping your promise, respect 👊 to you for following it up!On Friday 27th February 2026 the engineers attended to replace the radiator. Leon and his colleague were exceptional! Leon was approachable, repectable, and easy to converse, and a pleasure to welcome into our home. They carried out the job neat and tidy.The radiator is nice and modern giving off some nice heat😃! Thanks Morgan Sindall for quality work, brilliant service from Manny, Leon and colleague! 👏 👏
They just flooded my moms flat.destroyed all her memories she had in cupboard,she’s 80 with dementia and has been heartbroken all day.how are companies like this given big contracts it’s terrible.she’s had a plumber around since 230 am ,he said he can’t believe what’s been done.the person cut through a water pipe and used tape to fix it and left.4 properties flooded.horrible.but obviously I can see I’m not alone 😤
Worst company in the world. I have the misfortune of living in an council estate flat that is serviced by Morgan Sindall. Westminster housing has decided to work with this company for some obscure reason. My complain will of COURSE be filed with them too, as well as my local MP as surely, my case has wasted 100s if not 1000s of pounds and its still unresolved.so TWO AND A HALF years ago my landlord and me tried to start a repair request as the windows in the property do NOT stay open and this is a problem for the warm months and when you want to air the flat. It took these useless company TWO YEARS and some, to actually manage to visit the property with someone who had no experience with windows (!!!!). They claimed that 'previous attempts to gain access were not successful' which is a blatant lie, as i work from home and i was home especially for those days that they were supposed to come - never came.When the person attended, he realised the windows need a carpenter. Then then sent another person, a carpenter this time (a month or so later). He said the repair is impossible, but that they could install a different method of keeping the windows open. I accepted as there is no other way around the repair.Since then, the appointment for them to come and fix it has FAILED 4-5 times in a row. Once, they did not have the parts. Then, they had the parts but something happened. Then, they had the parts but the carpenter was tied with another repair. I gave them a last chance today, then (of course) they called me again to say its not happening today as the person slotted for this job does not have the parts.When i asked how is it possible that the person sent to do a SPECIFIC REPAIR does not have the NEEDED PARTS, especially after so many failures to attend and repair and the super chilled unapologetic person on the phone said its possible because the person who was supposed to attend and had the parts is on a different job, so the currently slotted person to attend my repair does not have them with them.TELL ME WHY YOU TRUST THIS COMPANY. Its a waste of public money. I will report this to the local MP who is already CC'ed in and aware of the mismanagement going on, chewing public money doing nothing and they asked me how the repairs are going.I just said to the person on the phone that i no longer wish them to do the repair. Every time they are supposed to come, i have to move the whole house around for them to have access, only for them to cancel every SINGLE time.
Been waiting since February for a bath tap to be fixed, numerous appointments with inadequate engineers, new jobs gets raised pls note each job has a payout fee from Westminster city council. Disgusting customer service and refuses to supply complaint details to lodge a complaint
Is Zero rating or minus an option??!!! Absolutely disgusting. I have lived in my property for just over a year now and not one thing I have had to have fixed has been done correctly, or I have had to chase and chase and chase, or wait weeks and weeks on end. For someone who suffers with sciatica and asthma too, which is all in their notes, the scheduler lady on the phone today to the electrician outright said 'I appreciate that (regarding my notes that the electrician read out) but nothing we can do she will just have to wait' how about you take the time to actually book a plumber with an electrician on the same day that needs it! instead of complaining and sighing on the phone that 'you can't wait to go home tonight'. I'm sorry that us tenants are such a burden to you, but maybe if you did your job correctly and helped those in need, things would be better. WORST company ever! god forbid any of their children ever had to deal with them and live the way some of us are left to live. APPALLING.
Take note!!Please take note of the rest of your reviews. You are representing Westminster Council for doing their repairs but you are completely incompetent. You do not stick to your schedule appointment. Let people down have them waiting weeks on end and it’s the same excuse every day. Our operatives are on an emergency Then you have the cheek to reschedule a week later. We are all emergencies for Repairs which should be taken into consideration when you are meant to be representing your name. As a company, let’s just see how long Westminster keeps you in contract very very poor service.
Absolute time wasters. Appointments are booked in and the engineers either can’t do the job or just don’t turn up, even when you get a text to state that they are on route. They tell lie after lie after lie and can take up to 6 months up to a year to complete 1 job, IF you are lucky. They have only 2 plasterers in the borough of Waltham Forest, one has been sick since December, the other obviously busy. They lack communication and will try and pass you over to a different department, although it is them that deals with the issue. They don’t have no consideration for peoples time or whether they have to take time off of work or cancel plans for their appointments. They just don’t care
The emergency calls 24/05 for a toilet flush stop working 🤯 have a pregnant lady at home. They were happy to send someone within few hrs. The person on the phone was so polite and understandable at a time of need. I spoke to staffs members at normal office hrs too all well polite and well mannered. The emergency at midnight with orange uniforms didn’t get his name he was friendly and polite. My toilet flush played up again😩 26/05 Ellis come to rescue he wiped his feet as he entered my property well mannered very polite fix my toilet flush and said any problem give us a shout. A big shoutout to Morgan Sindall for having such a wonderful emergency repairs staff members on handling calls and to emergency call out for repairs 👏👏👏👏Thank you for understanding time of needs. Life savers ☺️
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Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve.
Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
Using data, we provide actionable insights for our clients, helping to inform investment decisions, improve customer experience, identify vulnerabilities in communities and protect the environment.
Collaborating with our partners, we find solutions to support and deliver projects to the highest quality and standards.
With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
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