Updated review
As you can read for yourselves, they are just repeating in their response the same as they said before and are making no attempt at collecting the parcel by alternate means with the original plan having just cost us money.
And along with this, they offer a very small discount for a marked item as if I would accept that or send the item back and go elsewhere.
You can read for yourselves that they are not an honourable company to buy from.
Old review
I bought a soup-maker and which is well-designed in terms of appearance and functionality, while the safety aspect requires attention as the blade can be completely removed due to being attached to the lid.
The appliance's condition upon delivery was less than perfect and so wishing for a replacement made contact with their customer-service department and was given instructions to take the appliance to one of various collection-points but which are either out-of-service or too far away.
Not finding a viable location, and having spent ten-pounds on petrol, I got in touch with them once again via email only to be met this time with a refusal to sort out our situation by different means.
One would think that established brands would also fork out on departments which can suitably handle customer-queries in such a way that denotes a reasonable attitude to all things customer-satisfaction but apparently not and we are left in the meantime with a product-return which cannot be replaced without spending even more money on locating active drop-off points.
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When Morphy met Richards.
In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier.
Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better.
Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone.
From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
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