I placed an order for express delivery, and it indicated that my shipment was delivered when it wasn't. I reached out to the support team multiple times, but they informed me that they could only escalate the issue since they rely on a third party, which isn't their responsibility. Now on day five of waiting for any communication from them, I called again, and they mentioned a refund would be issued due to my loyalty as a customer, yet no apologies were offered.
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