Ordered online with Morrisons since my husbands first stroke in 2019. On 2nd Feb I couldn’t access to alter my order, so I left it a day, still couldn’t so I contacted customer service, to be told there was a ‘glitch’, leave it for 48 hours. They said I would get my delivery that week, which I did. Then on the 7th Feb, I received an email saying to resolve the issue they had cancelled my future orders and my delivery pass, they would be in touch within 48 hours. Absolutely nothing since. I’ve phoned customer services several times to be told leave it and try again in 48 hours.
I don’t want to change to another supermarket, I’ve never had a problem before but it’s two weeks tomorrow so if I hear nothing, I will have to. Then offer of a free pass means nothing when you can’t order. So disappointed in them.
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