I ordered two pairs of sunglasses online and had high expectations based on past experiences, but I faced significant issues that led to a return. I arranged for a pick-up via DHL Express, but the returned sunglasses got stuck at customs due to missing documentation from the company. After identifying the missing document and providing it, I learned that customs fees needed to be covered by them to release the package. This situation caused a lot of stress, compounded by poor communication with customer service. The contact number was unresponsive, and my emails went unanswered. I had to rely on their chat platform, which provided vague responses. While I believe the company offers quality products, I strongly recommend shopping in-store to avoid the stress of online orders and returns. I hope they improve their customer service in the future.
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Moscot is a five-generation, American luxury eyewear brand, headquartered in New York City, specializing in optical frames and sunglasses.
